Shipping policy
Shipping Policy
At PurrMotion, we do our best to process and deliver your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 1 to 3 business days after your order is placed.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, processing times may be slightly longer, but we will always do our best to keep delays to a minimum.
Estimated Delivery Time
We offer worldwide shipping.
Our estimated delivery time is usually around 7 to 12 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on your country, local courier services, customs procedures, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
If we offer free shipping as part of a promotion, this will also be clearly shown at checkout.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.
Please allow a short time for tracking details to update after the order has been dispatched.
Customs, Duties and Taxes
For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country or region.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their local authorities.
We are not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at rodrigogarr2001@gmail.com.
If the order has not yet been processed or shipped, we will do our best to update the address.
Lost, Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at rodrigogarr2001@gmail.com and we will help you look into the issue.
If an order is confirmed as lost by the carrier, we will offer an appropriate solution, such as a replacement or refund, in accordance with applicable consumer protection laws.
Damaged or Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible with your order number and photos of the issue.
We will review the case and provide a suitable solution, such as a replacement, refund, or other appropriate remedy.
Legal Rights
This shipping policy applies worldwide. However, consumer rights may vary depending on your country or region.
Nothing in this policy is intended to limit or exclude any mandatory rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about your order or our shipping policy, you can contact us at: